Stella & Dot Reviews
Based on 7 customer reviews and online research, stelladot.com has a consumer rating of 1.0 out of 5 stars, indicating that most customers are not satisfied with Stella & Dot.
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Customer Reviews (7)
The gold changes colors. They claim its 14k its definitely not. When you return the jewelry they refuse to give your money back but offer you a credit which does not cover the entire cost of the chain you returned. All reviews must be friends or family. Stay away from this company if you want your neck to stay the same color.
I ordered earrings on Dec 15. I keep going to the email I got that Says "consider it shipped" but it says no info is available until shipped. I've checked back for 5 days I with I hadn't ordered them if they are not going to arrive by the 24th.
Expensive and they don't stand behind their product. Tarnishes and poor quality. Poor customer service.
Do not buy from this company. They do not accept return of new items that were on sale. This fact is not disclosed when you are checking out. The quality also seems terrible which is what prompted the return request in the first place.
Yes, it is costume jewelry, but for the price should have been better than dollar store quality. The item was tarnished on arrival. I have already tossed it. DO NOT WASTE YOUR MONEY ON THIS COMPANY. They lost my order, tracking showed label create but nothing else. I contacted them several times via the customer service email to say that there was a problem. (There isn't a phone option, that is telling as if they didn't have lots of issues there would be a phone number) They ignored the messages, the consultant had to get involved before they would check on why it never shipped when I asked her for a refund. They finally figured out they never actually packed the order and started the process over as if it was a new order. NO apology or any kind of customer service contact on it. I placed the order to help a friend start her own business with them. I have told her that she should go elsewhere as the above are not the actions of a good business to be involved in.
STELLA AND DOT IS A CHEAP RIPOFF OVERPRICED UGLY ITEMED COMPANY. DO NOT WASTE YOUR MONEY ON THIS CHEAP OVERPRICED $#*!.
I am still waiting for an item that should have been here two weeks ago. No word yet from customer service. I wish zero stars was an option.
Stella & Dot Questions & Answers
Posted on 07/26/2020
It is impossible. They only have a email to contact them and they sent form replies that clearly show they do not read the messages. Very poor as a relationship selling business as the consultants have to deal with the fall out due to their lack of service.
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